Frequently asked questions
What is Doctor Help?
Doctor Help is an online portal that connects patients with online healthcare practitioners. We serve as a medium to provide telehealth services with accessibility and convenience. Our major telehealth services include online medical certificates, telehealth consultations, prescription refills, and referrals. Hence, Doctor Help with its telehealth services is contributing to bridging the gap in healthcare.
Who can get telehealth services from Doctor Help?
What telehealth services does Doctor Help provide?
How to ask a doctor in Australia for an online consultation?
Why choose Doctor Help?
How to sign up for online Doctor Help?
- Click on the “log in” button.
- Press “Register Now” to get started.
- Fill in your details, including Medicare number, to create an account.
Is online doctor appointment compulsory for a medical certificate?
Is Doctor Help a secure telehealth portal?
Absolutely. Doctor Help prioritizes patient confidentiality through an encrypted portal. Every telehealth consultation conducted online via video calls is dealt with securely, ensuring a trustworthy telehealth experience across Australia.
Can I book an online doctor’s appointment after business hours?
Of course. Our team of healthcare practitioners makes healthcare accessible 24/7 via online telehealth consultations in Australia.
How do I request a medicine prescription or refill online?
You can quickly request a medicine prescription online by completing a brief telehealth consultation with one of our Australian partner practitioners. If our practitioner deems it necessary, your online script will be sent to your mobile number via SMS within minutes.
How do I request a medical certificate online?
To quickly get a medical certificate online, follow these steps:
- Select the type of online sick note you need for work, school, university, or carer’s responsibilities.
- Complete a brief online form with medical details.
- Our authorized online doctor will review your information and conduct an online consultation.
- Based on the online doctor assessment your medical certificate will be sent to your inbox.
Are Doctor Help healthcare practitioners real doctors in Australia?
Yes, Doctor Help has a team of GPs registered with the Australian Health Practitioners Regulation Agency.
What happens to the medical records of patients?
Doctor Help telehealth services employ strict protocols and encryption measures to safeguard the patient’s sensitive data.
Medical Certificate FAQs
Can I get an exam extension with an online medical certificate?
Are online medical certificates by Doctor Help valid in Australia?
What if my school doesn’t accept online certificates?
Who needs an online doctor’s certificate?
When can I use this service?
When can I use this service?
How to get a medical certificate online?
By following the steps below, you can easily request a doctor’s certificate online through Doctor Help.
- Fill out the form.
- Submit the sick note request.
- Our doctor will review your request and get in touch with you directly.
- If approved, you will receive your dr certificate online via email or SMS.
What is a carer's leave certificate?
A carer’s certificate is a formal document issued by an AHPRA-registered doctor, authorizing leave to support an ill or injured family member
How long does it take to get a carer's leave certificate online?
With Doctor Help, you will receive your doctor’s certificate for carer on the same day as your consultation.
Do I need to visit a doctor in person?
No, Doctor Help allows you to consult with GPs online through a secure telehealth platform.
Is the carer's leave certificate recognized by employers?
Yes, carers leave certificates issued by Doctor Help are legally recognized in Australia and meet the requirements set by Fair Work.
What if I need more than 10 days of carers leave?
If you need more than 10 days of carer’s leave, you may be eligible to use other leave options such as annual leave, or you can take unpaid leave. Check with your employer for their leave policies.
Are online medical certificates legal?
Yes, online medical certificates are legal in Australia. Doctor Help provides medical certificates issued by AHPRA-registered doctors and covered by the Fair Work Act 2009.
Can my employer verify the medical certificate?
Yes. Employers can verify the authenticity of certificates by contacting us.
Can I get a backdated online medical certificate for work?
No, you can not get a backdated online doctor’s certificate for work due to legal restrictions.
Do I need to share my medical condition with the employer, or is a medical certificate enough for sick leave?
Most of the time, providing a medical certificate issued by an AHPRA-registered doctor is sufficient for taking sick leave. However, exceptions may arise due to job or legal requirements, safety concerns, or company policies.
Can the employer reject an online medical certificate?
An online medical certificate is a legal document that can be verified easily. It’s recommended that you ensure this from your concerned organization or institution regarding the guidelines for leave.
Will my employer accept the medical certificate dated after I started sick leave? Is it legal?
Yes, it is legal. A medical practitioner can issue a medical certificate even after a patient has taken leave due to medical reasons, providing the certificate states:
- Date of the issuance of a certificate.
- Time or duration period recommended by the practitioner for recovery.
How do I request a medical certificate online?
By following the below-mentioned steps, you can easily request a Dr certificate online through Doctor Help.
- Fill out the form.
- Submit the sick note request.
- Our doctor will conduct an online consultation with you.
- If approved, you will receive your dr certificate online via email or SMS.
What is an online medical certificate for work?
An online medical certificate for work is a legal document issued by an Australian licensed healthcare practitioner. It acts as proof of illness, confirming your condition and providing a reason for your absence from work.
If a person becomes sick on annual leave, must they show their medical certificate to the employer?
Yes, if any individual gets sick or suffers injury during annual leave, they are usually required to show a sick note to their employer to convert the annual leave days.
What is an online medical certificate/ online doctor certificate?
An online doctor certificate is a document that certifies whether the applicant is unfit for work or attending school/university based on an online telehealth assessment. Hence, with this sick note, leave could be granted.
How can I get a medical certificate online?
- Fill out an application form and mention the reason for the absence.
- After submission, you will be redirected to the payment portal.
- Online telehealth consultation for assessment.
- After the review, upon approval by the online doctor, your medical health certificate will be shared on the given email address.
What needs to be on a medical certificate in Australia?
- Name of the patient.
- Medical Assessment Date.
- The medical practitioner gave the date for the return to work.
How do online medical certificates get approved?
The approval of an online medical certificate is subject to the doctor’s assessment. If the online doctor decides to certify the patient unfit within a few hours, you will get the medical certificate in your inbox.
What is a Carer's Leave? Is the process of taking a carer’s leave the same as a medical certificate?
Carer’s leave allows employees to take time off to care for an injured or sick family. Employers may require a medical certificate to approve the leave. The process generally involves notifying the employer and providing the required documentation.
What is the legal value of a medical certificate document?
Online medical certificates are valid in Australia. They hold the same validity as those obtained via in-person appointment. At Doctor Help, we provide certificates that can be scanned to verify their authenticity.
Can I obtain a sick note or doctor's certificate online?
Yes, you can obtain a sick note through an online medical certificate in Australia from doctors certified by AHPRA. Ensure that the certificate is authentic, as it has legal validity.
What types of medical certificates can you get online?
There are different reasons and types of medical certificates which you can obtain online,
including:
- Sick leave from work, school/ university.
- Carer’s leave to take care of someone.
- Stress leave in the form of personal leave.
- Multiday leave for medical concerns via telehealth consultation.
What is the purpose of multiday sick leaves?
Multiday sick leaves are granted for consecutive days of absence, covering recovery time for a specific duration. To attain a multiday medical certificate, you must book a telehealth doctor appointment to discuss your condition.
Do you need a medicare card to receive the telehealth medical certificate online?
There is no need for a medicare card to get the medical certificate online or a telehealth consultation.
How long does it take to get an online carer's certificate?
The process is identical to that of obtaining a medical certificate. After the online assessment, the doctor will decide to provide a carer’s certificate. You will receive a certificate within 12 hours.
Can the employer, school, or university reject an online medical certificate?
An online medical certificate is a legal document that can be verified easily. It’s recommended that you ensure this from your concerned organization or institution regarding the guidelines for leave.
How many days will be covered by an online medical or carer certificate?
It depends on the online assessment by the doctor, but usually, 1-7 days are covered by an online medical or carer’s certificate.
The employer’s policy on medical leave also influences the number of days covered by the online medical certificate.
What are the reasons for asking for a doctor's certificate?
An online medical certificate can be issued on various grounds, including illness, injury, chronic condition, post-surgery recovery, and contagious diseases. You can also get a medical certificate for maternity leave and mental issues such as stress, anxiety, and depression.
Will my employer accept the medical certificate dated after I started sick leave? Is it legal?
Yes, it is legal. A medical practitioner can issue a medical certificate even after a patient has
taken leave due to medical reasons, providing the certificate states:
- Date of the issuance of a certificate.
- Time or duration period recommended by the practitioner for recovery.
Are there some standards or guidelines which apply to medical certificates?
The Medical Council of NSW and the Code of Conduct by the Medical Board of Australia provide certain important guidelines about the issuance of medical certificates and confidentiality of the patients.
Can a doctor decline the request to issue an online medical certificate?
A health practitioner may refuse to issue the certificate. It can occur if they don’t consider the absence from work necessary for the given nature of the illness or if the retrospective request lacks reliable facts.
If a person becomes sick on annual leave, are they required to show their medical certificate to the employer?
Yes, if any individual gets sick or suffers injury during annual leave, they are usually required to show a medical certificate to their employer to convert the annual leave days.
Do I need to share my medical condition with the employer, or is a medical certificate enough for sick leave?
Most of the time, providing a medical certificate issued by an AHPRA-registered doctor is sufficient for taking sick leave. However, exceptions may arise due to job or legal requirements, safety concerns, or company policies.
How long does the process take?
Consultations with our doctors usually take 15-20 minutes, and your sick note will be sent directly to your inbox within an hour.
Prescription related FAQs
What medications can be prescribed?
Our online doctors can provide repeat prescriptions for a wide range of medications, including medications for chronic condition, mental health, contraception, and general medications
What happens if my condition changes and I need a different medication?
In such a case, a new consultation will be necessary to assess your needs and provide a new prescription.
Are online prescription services safe?
Yes, online prescription services are safe if accredited and regulated by relevant health authorities.
Do I need to have a previous prescription?
Yes, you must have a valid previous prescription for the medication you’re requesting.
Can I get an online script renewal for controlled substances without visiting my GP?
No, repeat prescriptions for controlled substances generally require an in-person consultation with your GP.
How much does an online prescription refill cost?
Our online repeat prescription service is cost-effective, with script renewals available for just $25.99. We offer straightforward pricing and no hidden fees.
Can I get a repeat prescription without seeing my GP?
Yes, you can request repeat prescriptions through telehealth consultations, online services, or some pharmacy services in Australia.
What is an online prescription or eScript, and how does it work?
Digital prescriptions, also known as e-scripts or online prescriptions, are an alternative to paper prescriptions. Patients can request these through telehealth platforms like Doctor Help. Prescriptions generated as tokens will be sent via email or SMS.
How to get an online prescription?
To get an online prescription Doctor Help, all you need to do is fill out the form and book an online telehealth consultation. Based on that consultation, you will get your prescription via SMS or email.
How much time does it take to get an online prescription after consultation?
You’ll receive the e-script within a few minutes, allowing you to quickly fill it at a pharmacy.
What is the difference between a new prescription and a repeat online prescription?
A new prescription is issued for the first time medication or major treatment alterations. It specifies the dosage, frequency, and duration of the medication. Whereas, a repeat prescription is a prescription for previously prescribed medication. It allows patients with either chronic or ongoing conditions to continue their medication.
What are some conditions that can be treated through online prescriptions?
Many chronic illnesses, such as diabetes, hypertension, asthma, COPD, and arthritis, can be managed through online prescription services.
What is the legal value of online prescriptions in Australia?
Electronic prescriptions or online scripts are valid and accepted by pharmacies all across the country.
Do I need to consult a doctor for every online prescription, including repeat prescriptions?
Yes, an online consultation is required for an online prescription. It is a significant step in attaining your virtual prescription.
What should I do if there’s an issue with my online prescription at the pharmacy?
Contact us at contact@doctorhelp.com.au.
Is there a limit to how many times I can get a repeat prescription online?
The doctor recommends the maximum number of repeats for the same prescription after assessing the patient’s condition.
What is the difference between eRx and traditional paper prescriptions?
- Online prescriptions, also known as eRx, are shared via SMS or email.
- Traditional paper prescriptions are given by hand via a piece of paper.
What’s an IHI number? And what’s the requirement for this number?
An Individual Healthcare Identifier (IHI) is a unique 16-digit number that identifies individuals receiving healthcare in Australia. An IHI is essential for using eScripts and managing an individual’s My Health Record, an electronic summary of their key health information.
Are there any restrictions on the types of medications that can be prescribed online?
There are some limitations because not all medicines can be prescribed online. Online doctors are unable to provide E-script for scheduled 4d and S8 medicines.
This type of medication requires in-person appointments.
Telehealth related FAQs
What is an online doctor consultation?
Online Telehealth consultations or online doctor consultation enables patients to consult with a doctor remotely via video call. Online telehealth consultations are a convenient way to access healthcare in Australia, especially if you cannot visit a doctor’s office in person.
How can I book an appointment with doctors online for an illness?
To book your consultation through Doctor Help:
- Visit the website or click here.
- Click on “Book Telehealth Appointment”.
- Fill in the details and submit.
- After completing payment through our secure payment methods, you will be connected to an online GP at your selected time.
Is Doctor Help bulk billed?
Do I need to download any software for a telehealth consultation?
How long does a telehealth consultation take?
What if I want to cancel or reschedule my telehealth consultation?
Are telehealth consultation secure?
Can I consult a telehealth doctor for mental health?
Can I book an online doctor’s appointment after business hours?
Referral Related FAQs
Can an online doctor refer you to a specialist?
Yes, an online doctor who is registered with AHPRA can legally refer you to a specialist.
Can I get a referral without seeing a doctor?
No. In Australia, a GP referral for specialists must be issued by a certified doctor.
How do I get a GP specialist referral online in Australia?
Simply complete our online form outlining your symptoms and concerns. An authorized Australian doctor will review your request and, if approved, issue you a medical specialist referral.
Is the online specialist referral issued by Doctor Help valid everywhere in Australia?
Yes. Our online GP referrals are issued by AHPRA-registered doctors and are valid Australia-wide.
What specialists can I get referred to?
Doctor provides online GP referrals to a wide range of specialists, including dermatologists, cardiologists, gynaecologists, endocrinologists, psychiatrists, and more.
How do I get pathology referrals online?
You can get pathology referrals online by simply completing a short medical questionnaire at Doctor Help. An accredited doctor will review your details and issue your pathology request form
Do I need a GP referral for blood tests online?
Yes and we make it easy. Our doctors are fully licensed and can provide GP referrals for blood tests online without needing to book a traditional appointment.
What if my referral isn’t approved?
If for any reason our doctor cannot issue a pathology referral online, you’ll be notified with an explanation and we’ll guide you on next steps if needed.
Do you offer blood test referral online?
Yes, we provide blood test referrals online for a wide range of health checks, including full blood count, cholesterol, diabetes screening, and more.
What tests can I request a pathology referral for?
We provide online referrals for blood tests, urine tests, STI screenings, hormone tests, vitamin checks, diabetes monitoring, and more.
Can I take my pathology request anywhere?
Yes, the pathology request form you receive is GP-approved and can be used at any pathology lab across Australia.
How long does it take to get my pathology request?
In most cases, you’ll receive your online pathology referral shortly after the doctor reviews and approves your request.
Is it safe and private to get pathology referrals online?
Absolutely. Your information is confidential, securely stored, and only shared with licensed medical professionals reviewing your request.
What is an online radiology referral?
An online radiology referral is an online medical imaging request issued by a licensed GP that allows you to undergo diagnostic imaging like an X-ray, MRI, or CT scan.
Is an online referral accepted by imaging centres?
Yes. Radiology referrals issued by AHPRA-registered doctors via Doctor Help are valid and accepted by imaging centres across Australia.
What types of scans can I get a referral for?
You can request referrals for X-rays, CT scans, MRIs, ultrasounds, mammograms, bone density scans, and more.
How long does it take to receive my referral?
You’ll receive your referral on the same day of your consultation.
Do I need to speak with a doctor?
Yes, a brief telehealth consultation ensures your referral is appropriate and clinically sound based on your health concerns.
What is included in an online doctor referral letter?
The online referral document includes the patient’s medical history and details of medications currently in use. It should also list any allergies or adverse reactions the patient has experienced and provide information on any diagnostic tests or investigations conducted.
How many types of online GP referrals are available through doctor help?
Our available online doctor referral include:
- Specialist referral online: directing patients to a medical specialist so they receive expert care for their particular needs.
- Pathology referrals: include laboratory tests to diagnose and treat health issues.
- Ultrasound referral online: include imaging screenings to help diagnose or monitor various health conditions.
What is an online pathology referral?
If the online doctor refers you to have screenings for blood tests, that’s an online pathology referral.
What is a specialist referral online?
Specialist Referral online means when an online doctor shares your medical details regarding health issues, date and reason for referral, healthcare practitioner’s name, signature, and contact information.
Specialist referral can be done, as per the patient’s request or by online doctor’s recommendation.
How can I get an online GP referral?
- Submit the referral request.
- After the online consultation, your online doctor will recommend you to the specialist, as per the patient’s medical condition.
Can you get online referral through telehealth?
Yes, online GP can refer you to a healthcare specialist for follow-up via telehealth.
What is the validity of online doctor referral in Australia?
Specialist referral issued by a GP last for 12 months in Australia.
What are the benefits of getting an online referral?
Online referrals save time, eliminate appointment waiting, and streamline screenings for medical examinations, and follow-up checkups, ensuring prompt diagnosis and monitoring of health conditions.
Asthma Treatment Online FAQs
What is asthma, and how is it diagnosed?
Asthma is a chronic condition affecting the airways. It’s diagnosed through symptom assessment, medical history, and sometimes lung function testing.
Is asthma genetic?
Yes, asthma can run in families. If a parent or sibling has asthma, your risk may be higher–though environmental triggers also play a big role.
Can asthma go away completely?
For some, especially children, symptoms of asthma may lessen or disappear over time. However, many people require long-term management to control flare-ups.
What medications are used for asthma?
The most common asthma medications include preventer inhalers, reliever inhalers, and in some cases, oral medications. Your GP will help determine what’s right for your asthma type.
Do I need antibiotics for asthma?
Not usually. Antibiotics for asthma are only used when there’s a bacterial infection alongside your asthma symptoms.
Can I get an asthma plan online?
Yes. At Doctor Help, our GPs can develop a personalised asthma action plan for you during your telehealth consultation.
How can I manage asthma during exercise?
If you have exercise induced asthma, your GP can recommend medication timing, breathing techniques, and specific warm-up routines to help manage your symptoms.
How can I tell if I’m having an asthma attack?
An asthma attack often includes worsening wheezing, difficulty breathing, and chest tightness. Your action plan will teach you how to respond quickly and when to seek emergency care.
Anxiety and Stress Support Online FAQs
What are the signs of anxiety?
A racing mind, tight chest, jitters, sleep disturbances. If it feels like your body’s always in one state of an alert, you’re not imagining it.
What are common symptoms of stress in women?
Irritability, fatigue, depression or just a general, nagging feeling like you are “on” all the time. We help you slow down and make sense of it.
What causes anxiety and stress?
Workload, relationships, trauma, hormones, even poor sleep. It’s rarely just one thing and often, it builds slowly. We help you find the root.
How to stop a panic attack?
To relax a panic attack, slow down your breathing, connect to your senses, and be mindful. Our therapists can help you build techniques that work for you.
Telehealth services for anxiety management, what can I expect?
Look forward to a confidential, individualised setting with a serious attitude toward your concerns. Our clinicians assist you in recognizing the triggers, in increasing resilience and gradually changing the way you react to stress.
What helps anxiety?
Lifestyle, evidence based therapies and a good therapeutic relationship. Mindfulness for anxiety management, exercise as a stress reliever, and ways of getting a better night sleep to make it through stress are all long-term support factors.
Can telehealth help with anxiety treatment?
Yes. Our online psychologists are available to provide personalised assistance to treat anxiety through our telehealth consultations.
How can I manage stress and anxiety naturally?
With therapy, routine, mindfulness, movement, and better sleep. We will help you with action plans that do not push you out of the boat.
Do you provide medical certificates?
Yes, we can issue medical certificates and psychologist referrals as part of your treatment when clinically appropriate.
Quit Smoking Support FAQs
Will I gain weight after I stop smoking?
It’s possible, but not inevitable. With the right strategies, you can maintain your weight while focusing on your quit journey.
How long will cravings last?
Most intense cravings peak in the first week but taper significantly after 2-4 weeks. Nicotine patches and other NRT can help bridge this period.
Is hypnotherapy to quit smoking effective?
Some people find it helpful, particularly for breaking mental associations with smoking, though results vary and it works best alongside other smoking cessation methods.
What is Nicotine Replacement Therapy (NRT)?
NRT includes patches, gum, lozenges, and inhalers to ease cravings and withdrawal. Some are over the counter, others need professional advice.
Does NRT have side effects?
Possible effects include skin irritation, taste changes, or sleep issues. Most are mild and temporary. See a doctor if symptoms persist.
What prescription medicines help people stop smoking?
Medicines like varenicline or bupropion may be prescribed if suitable. They are only available after a doctor’s assessment.
Are prescription options right for everyone?
No. Suitability depends on your health, medications, and smoking history. Your doctor will decide the safest option.
Which method works best?
It varies. NRT, prescription medication, and behavioural support often work best when combined and tailored to you.
Can I quit without nicotine replacement?
Yes, but NRT and prescription aids can double your chances of success compared to willpower alone (Cochrane Review, 2021).
What happens once I quit and relapse?
Relapse is not a sign of failure. We partner with you to manage which factors contributed to the relapse and refine your plan to quit to ensure you will be more prepared next time.
Does giving up smoking make a difference in my stress levels?
Smoking is seen by many smokers as a way of dealing with stress but studies indicate that over a period, nicotine actually increases anxiety. Most individuals experience the strengthening of their mood and stress resistance after the initial withdrawal period.
Infections Treatment FAQs
Are chest infections contagious?
Some respiratory diseases, such as bronchitis caused by viruses are contagious. Your doctor will advise you on how to protect others from infection.
Can telehealth treat all infections?
Telehealth is suitable for mild to moderate infections. However, if you experience severe symptoms, such as high fever, difficulty breathing, or rapid worsening, you should seek urgent in-person medical care immediately
Is a sinus infection contagious?
Through coughing and sneezing, infectious viruses of sinuses may spread by means of droplets. In comparison, bacterial sinus infections are rather less contagious.
Ear drops for ear infection, do I need a prescription?
Treatment of an ear infection may include over-the-counter ear drops, but stronger or combination treatments require a prescription after clinical evaluation to ensure safe and appropriate use
How do I tell if my cut is infected?
One way that helps to identify infection on a cut is to look out through redness, swelling, warmth, pain or discharge. It should be treated through proper medical attention as early as possible before complications arise.
What are infectious and noninfectious diseases?
Infectious diseases are transmitted using microorganisms, however, non-communicable diseases, like diabetes, affect only a particular individual.
What is the chain of infection?
The chain of infection involves three steps: the source, the route of transmission, and a susceptible person, through which infections spread.
How quickly should I see a doctor for an infection?
Clinical guidelines suggest that patients with infections that worsen, prolong or become severe should call a medical practitioner immediately to avoid serious complications.
Are ear infections contagious?
Ear infections themselves can hardly be transmitted to another person; however, the viruses that cause most of the ear infections are transferable.
Do bacterial and viral infections need different treatments?
Bacterial and viral infection treatment regimens are different: treatment of bacterial infections usually involves use of antibiotics, whereas treatment of viral infection is patient-focused.
Note: Antibiotics are prescribed only when medically necessary to avoid inappropriate use and resistance
Can I get infection prevention advice through Doctor Help?
Doctor Help will be able to provide the personal infection control recommendations to safeguard patients and his or her environment.
Hypertension Treatment FAQs
Can I get hypertension treatment online in Australia?
Yes. Our AHPRA-registered doctors provide safe online high blood pressure treatment, including medical assessment, guidance, and, if suitable, blood pressure medication online prescriptions.
Can I get blood pressure medication online?
Yes, our doctors can provide an online blood pressure prescription during your consultation. Not every case requires medication, lifestyle and diet changes may also be advised.
Note: Prescriptions are provided only after a thorough clinical assessment in accordance with Australian prescribing laws.
What is a dangerous low blood pressure for a woman?
Low blood pressure range usually consists of less than 90/60mmHg. When the pressure becomes excessively low, dizziness or fainting can occur, even shock in case of women. In case symptoms are serious, always consult medical assistance.
How do I monitor my blood pressure at home?
One can obtain an accurate reading using a sphygmomanometer or digital blood pressure monitor. Monitor them on a regular basis and report to the doctor.
What is white coat syndrome?
It refers to elevated readings in a clinical setting due to anxiety. Telehealth consultations may help reduce this, as you can check your pressure calmly at home with your blood pressure machine.
Does hypertension always cause symptoms?
Not always. Many people discover it during routine checks. When symptoms appear, they may include hypertension and headaches, dizziness, or shortness of breath.
Can diet really help control blood pressure?
Yes, as there is evidence that supports that salt reduction, balanced diet, and the DASH diet can help in hypertension control.
What if I already have a prescription, can I renew it online?
Yes, you can get an online blood pressure prescription through our secure telehealth service if it suits your condition.
How do I know if I need urgent care?
Telehealth is a secure choice in case of regular online treatment of hypertension. Call emergency immediately if you experience severe chest pain, sudden weakness or speech and vision problems.
Is low blood pressure ever a concern?
Yes, while most people focus on high readings, very low pressure can cause fainting and falls. Understanding what is a dangerous low blood pressure for a woman or man ensures proper care.
Can stress and anxiety raise blood pressure?
Yes, both temporary spikes and chronic stress can contribute. Learning to manage stress, alongside medical treatment, is important.
Can hypertension and headaches be related?
Yes, hypertension and headaches can be linked, especially if your blood pressure is very high or not well managed. Always report new or severe headaches to your healthcare provider.
What is normal blood pressure by age?
The blood pressure normal values can vary by age and individual health status; consult your doctor for personalized targets. And in case your reading makes you uncertain, schedule a consultation to get personalized guidance.
High Cholesterol Treatment FAQs
What cholesterol is high?
Generally, normal cholesterol levels include total cholesterol below 5.5 mmol/L and LDL cholesterol below 3.0 mmol/L, but targets vary based on individual risk. Your doctor will explain what is normal for you.
Can I get high cholesterol medication online?
Yes. With a telehealth consultation, you can get a safe, doctor-prescribed treatment plan and prescriptions sent directly to your chosen pharmacy.
What are the foods to avoid with high cholesterol?
Foods high in saturated fat (like processed meats, butter, fried foods) and trans fats should be avoided. Your doctor may recommend a cholesterol lowering diet including cholesterol lowering foods such as oats, legumes, and nuts.
How to lower cholesterol?
Lifestyle changes (diet, exercise, quitting smoking) combined with medication, if needed, are the most effective ways to reduce cholesterol. Our doctors tailor advice to your needs.
My cholesterol is 7.1, is that high?
Yes, cholesterol at 7.1 mmol/L is considered high and should be discussed with a doctor. Our telehealth doctors can provide guidance, prescribe high cholesterol medication if suitable, and recommend a lipid blood test.
What is the reason for high cholesterol?
Causes range from genetic predisposition and diet to lack of activity and other medical conditions. A lipids blood test can help clarify.
Can I get a referral for a cholesterol test through telehealth?
Yes. Our doctors can provide referrals for cholesterol and lipid blood tests.
Do high cholesterol symptoms show up early?
Most people have no obvious symptoms until complications occur, which is why regular screening is key.
Diabetes Treatment FAQs
What are the symptoms of elevated blood sugar that I should watch out for?
General symptoms of elevated blood sugar involve too much thirst, too much urination, lack of energy, and blurred eyesight. When left unattended, symptoms of high blood sugar may intensify and may require emergency treatment.
How do you diagnose diabetes?
During a telehealth consultation, our online doctors will take a detailed history of your symptoms, risk factors, and any prior test results. They can prescribe testing like blood sugar tests when fasting, HbA1c, and glucose tolerance tests. These help determine whether you have prediabetes or diabetes.
Can I manage diabetes through telehealth?
Yes. Online diabetes management includes consultations, prescriptions, and monitoring advice. You can also get blood pressure prescriptions online if you’re managing related conditions.
What is normal blood sugar by age?
Normal blood sugar levels don’t usually vary by age but can be affected by health conditions. Your doctor can explain what is normal for your specific situation.
What level of low blood pressure is considered dangerous in a person with diabetes?
Blood pressure management is essential in people with diabetes due to increased cardiovascular risk. Low blood pressure causing dizziness or fainting should be assessed promptly by a doctor.
Can you provide online hypertension treatment if I have both high blood pressure and diabetes?
Yes, as these two cases are commonly combined our doctors can deliver combined care of diabetes and hypertension. Blood pressure control is crucial in diabetes due to increased cardiovascular risk.
What are the gestational diabetes symptoms?
The gestational diabetes during pregnancy may not exhibit any noticeable symptoms. That’s why screening for gestational diabetes is routinely performed between 24 and 28 weeks of pregnancy as part of standard antenatal care, to identify and manage this condition early.
What is hypoglycaemia and how do I manage it?
Low blood sugar, also known as hypoglycemia, is a state that occurs when the level of sugar in the blood becomes low, usually as a result of medication or missed meals. Symptoms include sweating, shakiness, confusion; severe cases require prompt treatment including glucagon emergency kits.
Do I need to see an endocrinologist?
Many patients manage well with GP-led telehealth care. However, if your condition is complex, a referral to an endocrinologist may be recommended.
Can lifestyle changes help with diabetes management?
Yes. Approaches such as the diet, weight management, and regular exercise can significantly improve outcomes when combined with medical treatment.
Allergies Treatment FAQs
Can allergies be treated through telehealth consultations?
Yes. Allergies such as hay fever, food allergies, or skin reactions can be assessed and managed through telehealth. Our doctors can discuss your symptoms, recommend allergy testing where needed, and prescribe treatments.
A food allergy is what exactly?
A food allergy occurs when your immune system mistakenly reacts to a harmless food as if it were harmful.
How does a telehealth doctor know if I need an allergy test?
Our AHPRA-registered doctors will carefully review your history, symptoms, and possible exposure to allergens such as food, dust mites, or insect bites. If allergy testing is necessary, they will guide you on the next steps, ensuring your care is safe, evidence-based, and tailored to your needs.
How online doctors can help with allergy testing in Australia?
Allergy testing, such as skin prick or blood tests, typically requires an in-person visit to a clinic or specialist. Our doctors provide guidance on whether such testing is advised based on your symptoms.
What are the foods that most commonly cause allergic reactions?
The foods that most commonly cause allergic reactions are peanuts, tree nuts, shellfish, and dairy as well as eggs.
Can seasonal allergies be treated online?
Yes, online allergy specialists can prescribe medication, guide allergen avoidance, and provide allergy management plans.
How to stop hay fever immediately?
Relief often comes from antihistamine tablets or nasal sprays, prescribed after consultation. In some cases, allergists may recommend long-term allergic rhinitis treatment.
How to stop sneezing quickly?
Sneezing due to dust mite allergies or seasonal allergies can be alleviated by the use of antihistamines or by avoiding triggering factors.
What is the difference between allergies and food intolerance testing?
Food intolerance testing examines digestive system response, but allergy testing notes immune responses to food which can cause more serious symptoms.
Is telehealth suitable for emergency cases?
Telehealth services are ideal for diagnosing and managing mild to moderate allergies. Severe allergic reactions, such as anaphylaxis, require immediate emergency attention and are not suitable for remote management.
What should I do if I have an allergic reaction to latex?
Avoid further contact and seek medical help. For severe symptoms like breathing difficulty, call 000 immediately.
Can a bee sting or wasp sting cause serious issues?
Yes. Insect bites may result in intense swelling or anaphylaxis in some people. Always seek professional advice if you’ve reacted strongly before.
Are antihistamines safe?
Antihistamines are generally safe and effective for relieving mild to moderate allergy symptoms such as sneezing, itching, or rash but are not effective for treating anaphylaxis or other life-threatening allergic reactions. Always consult your doctor for ongoing management.
Are itchy eyes and watery eyes always allergy-related?
Not always, they can also result from infections. Telehealth consultations can help you identify the exact cause.
What’s the difference between allergic rhinitis treatment and hay fever natural remedy?
Allergic rhinitis treatment often involves prescribed medication, while natural remedies may ease symptoms but may not replace medical care.
Do children outgrow food allergies?
Food allergies such as an allergy to milk or egg may decline with age, whereas others (such as an allergy to tree nuts) tend to remain life-long.
Women’s Health FAQs
What does a women's health clinic do?
A women’s health clinic offers treatment of health problems specific to women such as irregular menstrual cycle, hormonal disturbances, treatment of endometriosis, and treatment of menopause.Our online women’s health clinic offers discreet telehealth consultations across Australia, so you can access care from the comfort of your home
Can I see a women's health doctor online in Australia?
Yes. Through telehealth, you can consult with qualified Australian doctors about issues such as period pain, postnatal depression, or pre menopausal symptoms. Prescriptions, pathology referrals, and follow-up care are all available online.
How do I know if my period pain is normal?
Mild cramps are normal. Severe or chronic pain can indicate such conditions as endometriosis or PCOS. If you need period pain medication or an assessment, a telehealth doctor can guide you and arrange further testing if necessary.
What does black blood during menstruation mean?
Some women notice black blood during menstruation, which is usually older blood leaving the uterus and generally normal. It is not necessarily something serious but, if this is persistent or occurs with other symptoms, it may indicate hormonal imbalance or other issues worth discussing with a doctor.
Can telehealth help with lower abdominal pain in women?
Yes. To eliminate conditions that may involve endometriosis or ovarian cysts, a doctor may assess the pain, prescribe medication, or recommend treatment, prescribe medication, or refer for scans if needed.
What treatments are available for PCOS belly and hormonal imbalances?
The common treatments include lifestyle support, medication, and frequent monitoring. Our clinic features individual plans and ongoing telehealth care.
How do I manage symptoms of premenstrual syndrome (PMS) online?
Telehealth doctors can recommend period pain medication, lifestyle adjustments, and supplements to help reduce PMS symptoms.
What support is available for menopause and premature menopause online?
We provide treatment for premature menopause and guidance on menopause supplements to support symptom relief, recognising that supplements complement but do not replace prescribed hormone therapies or medical treatments when needed.
Whether you are pre menopausal, post menopausal, or going through the transition now, telehealth care ensures ongoing support without long clinic waits.
Is there treatment for postnatal depression online?
Yes. Our online care for postnatal depression integrates current perinatal mental health guidelines, including routine screening, monitoring, and referrals to specialist support as needed.
Can I get endometriosis treatment through telehealth?
While diagnosis may require physical scans or specialist review, our clinic offers endometriosis treatment, advice, and referrals to gynaecologists when needed.
Do I need a referral to see an online doctor?
No referral is needed to book a telehealth consult. Many women prefer speaking with female doctors near me, and our team can connect you with a practitioner who understands your needs.
Can I find a women's health clinic near me if I live in rural Australia?
Absolutely. Our online women’s health clinic is accessible nationwide via telehealth, so whether you’re in a regional town or a major city, you can connect with a doctor online without the need to travel.
Depression Treatment FAQs
Can I access depression treatment online in Australia?
Yes. Our telehealth mental health clinic connects you with GPs, online psychologists, and online therapists for depression treatment anywhere in Australia. Telehealth is effective for many, but some individuals with complex needs may require in-person assessment or treatment.
Are online consultations private?
Yes. Telehealth consultations are completely confidential, whether you’re discussing depression, anxiety, or postnatal depression. All telehealth consultations comply with Australian privacy legislation and confidentiality standards to ensure your information is secure.
What is depression treatment?
There is no standard treatment of depression. This can include online psychologist counseling, medicine, lifestyle modifications, or formal mental health care.
What is a mental health care plan?
A mental health care plan is created by your GP or psychiatrist, allowing access to Medicare-subsidised psychological services.
Can I get a prescription for depression medication online?
Yes. If appropriate, our doctors can prescribe medication and send your eScript securely to your phone or email.
How do I know if I have depression or just stress?
It can be hard to tell. Our doctors can help you complete a depression and anxiety test, review your symptoms, and guide you toward the right care.
What if I have high functioning depression?
Even if you appear to manage daily life, support is still important. Telehealth consultations can help identify treatment options tailored to your situation.
Is postnatal depression treatment available online?
Yes. Our doctors provide support, prescribe medication if needed, and refer to online mental health services for ongoing therapy.
How many ketamine treatments for depression are usually needed?
This varies for each person and is only provided by specialists. Our doctors can discuss whether this option is appropriate and guide you to a trusted depression treatment center.
How do I support someone with depression?
Encourage them to seek help, listen without judgment, and consider arranging a telehealth consultation together. Early support makes a big difference.
Is telehealth for mental health effective?
Yes. Research shows telehealth consultations can be just as effective as face-to-face care for many mental health issues.
Can I access services if I live in rural Australia?
Absolutely. Our online mental health clinic ensures care is accessible anywhere in the country.
Do I need a referral to see an online therapist or psychologist?
You don’t need a referral to book, but a GP can provide a mental health care plan to access Medicare rebates.
Men’s Health FAQs
Can I see a men’s health doctor online in Australia?
Yes, you can consult licensed Australian doctors for erectile dysfunction, premature ejaculation, and prostate concerns through telehealth.
Are online consultations private?
Absolutely. Your telehealth session is secure and confidential, even for sensitive issues like erectile dysfunction treatment or testosterone therapy.
Can I get ED treatment online?
Yes. Our doctors can assess your symptoms and, if suitable, prescribe erectile dysfunction treatment via eScript.
Is premature ejaculation treatment available?
Yes. Telehealth doctors provide premature ejaculation treatment options, from lifestyle advice to prescriptions.
How do I know if I need testosterone replacement therapy?
Blood tests are usually needed first. Our doctors can order tests and discuss safe options like testosterone supplements or TRT.
Can telehealth help with an enlarged prostate?
Yes. We review your symptoms, suggest treatments, and provide referrals for scans or specialists if needed.
Do I need to visit a clinic for tests?
Sometimes. Blood tests or scans may be required, and we provide referrals to local centres.
Can I get lifestyle advice online?
Yes. Our doctors can guide you on how to increase testosterone, kegel exercises for men, or the best multi vitamins for men.
Are your doctors qualified?
Yes. All our GPs are AHPRA-registered and follow national guidelines for men’s health care.
Do I need a referral?
No, referral is not needed. You can book directly with our online men’s health clinic.
Can I request repeat prescriptions?
Yes. For ongoing needs like testosterone replacement therapy or ED medication, repeat eScripts are available.
